Before you go — what would need to change for you to stay?
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Exit Intent & Churn Prevention
Evaluator agent · 1.6K uses
Evaluator Agent
Customers hate your surveys. It's time to stop sending them.
Response rates are in freefall. The data means nothing. And nothing ever changes. The Evaluator replaces surveys with a conversation that has a voice and a presence — so people actually engage.
Surveys are broken. Three reasons.
1. Customers hate them.
Response rates are in freefall. People have been conditioned to close, ignore, and delete surveys on sight. The feedback you do get comes from outliers — the furious and the delighted — not the quiet majority who just churned without saying a word.
2. The data means nothing.
A 6 is a 6. "Could be better" tells you nothing actionable. You aggregated hundreds of responses into a score and you still don't know what happened, why it happened, or what to do about it.
3. Nothing ever changes.
The survey gets sent. The score gets reported. It goes into a dashboard. And the customer who took the time to respond never sees any evidence that it mattered. That's why they stop responding. It's a death spiral.
Being surveyed vs. being heard.
A form feels like data collection. A conversation feels like someone is listening. That difference is why people engage.
Customer Satisfaction Survey
How would you rate your experience?
12345678910
Any additional comments?
Could be better.
That's it. That's all you get.
A chore. Ignored by most.
vs.
The Evaluator
AI
You rated us a 6. Can you walk me through what felt off?
Setup was fine, but after that I just stared at an empty dashboard. No idea what to do next.
AI
That first-run moment is crucial. What would have helped you get started?
Feels like someone actually wants to know.
A presence. People actually respond.
What a survey told you vs. what you actually learn.
Same customer. Same moment. Completely different outcome.
The survey captured
Score: 6 / 10
Comment: "Could be better."
What do you do with this? Nothing.
The Evaluator uncovered
Setup was fine, but post-onboarding was a blank screen. No guidance on what to do next.
Evaluating a competitor that has a guided first-run experience.
Likes the product otherwise. Would stay if this was fixed.
Open to a walkthrough call if someone reaches out this week.
The survey gave you a number. The Evaluator gave you a save opportunity, a competitive signal, and a specific product fix — from a single conversation.
From the agent library
Where teams replace surveys with conversations.
NPS follow-ups, exit surveys, CSAT checks, and any moment where you need the story behind the score.
You gave us a 7 — what would it take to make that a 10?
M
Uncover NPS Insights
Evaluator agent · 1.8K uses
What specifically made that experience frustrating for you?
F
Deepen CSAT Feedback
Evaluator agent · 2.2K uses
You rated the claim a 6. What's the one thing that would have made it a 10?
H
Post-Claim Experience Survey
Evaluator agent · 1K uses
What makes you place more business with one carrier over another?
O
Agent & Broker Experience Survey
Evaluator agent · 840 uses
What were you trying to do in the app just now?
M
Insurance App & Digital Feedback
Evaluator agent · 780 uses
Stop collecting scores. Start collecting stories.
No signup required to try.